Janji AI Won 2026 PIKOM Digital Excellence Award
The platform secured recognition for its enterprise AI capabilities after demonstrating significant operational cost reductions.
Updated on Sept. 24, 2026 in Artificial Intelligence
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In 2026, Janji AI received the PIKOM Digital Excellence Award for its automated voice platform. The system is designed to support enterprise-level deployment across the Asia-Pacific region.
Why it matters
The platform addresses friction points that stall enterprise AI initiatives by integrating directly into core business systems. It focuses on automating routine tasks to improve efficiency for large-scale operations.
The platform supports up to 1,000 concurrent calls and automates 80 percent of routine inquiries. It also achieved a 40 percent boost in customer satisfaction metrics.
The players
Janji AI
An enterprise AI company operating under Janji AI Pte Ltd that provides automated voice and CRM integration tools.
PIKOM
The National Tech Association of Malaysia that hosts the annual Digital Excellence Awards to recognize technology achievement.
The details
Janji AI connects into enterprise CRMs — Customer Relationship Management software used to track interactions — and core systems to complete tasks autonomously. The architecture utilizes the JanjiGuard protocol, which builds regulatory compliance and automated risk scoring directly into the technical stack. The platform currently supports nine languages, including Bahasa Malaysia, Bahasa Indonesia, Mandarin, Tamil, Japanese, Korean, Thai, Vietnamese, and Filipino.
Timeline
Janji AI received the PIKOM Digital Excellence Award in 2026.
The Tech Race
The Asia-Pacific region has seen a surge in specialized language AI models targeting enterprise efficiency. Janji AI positions itself against these deployments by prioritizing localized linguistic support and integrated compliance protocols.
Enterprise contact centers can use the platform to replace manual routing workflows with automated voice processing. The system requires integration with existing enterprise CRM backends to function.
The takeaway
Janji AI demonstrates that automated voice systems gain enterprise adoption by solving regulatory and compliance burdens rather than just improving latency. Future benchmarks will depend on the platform's ability to maintain these cost-reduction figures as it integrates with more complex global systems.
Further reading
For broader trends in enterprise-grade machine learning, see our Artificial Intelligence coverage.
Source note: This article includes information reported by NST Online.
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