GOCare OutageIQ Earned Four-Diamond Rating
The broadband automation platform received the recognition for its efficiency in managing subscriber communication.
Updated on Sept. 30, 2026 in Telecommunications
Live Poll
Do you feel more confident in companies that provide automated real-time status updates during service outages?
Lightwave has awarded GOCare’s OutageIQ platform a four-diamond rating at the SCTE TechExpo26. This designation recognizes the platform for its role in automating subscriber outage notifications and network status updates.
Why it matters
The recognition highlights the industry shift toward proactive, automated customer service in broadband management. By integrating network monitoring with direct subscriber communication, the platform aims to reduce inbound call volume during service disruptions.
OutageIQ earned a four-diamond score within a 4.0 to 4.5 rating bracket designated for excellent products. This performance is measured against a 21-year history of Lightwave industry reviews.
The players
GOCare
A provider of a digital experience platform used by nearly 40 broadband operators to manage subscriber interactions.
Lightwave
An industry publication that has conducted its annual Diamond Technology Reviews for 21 years.
The details
OutageIQ automates subscriber communication by ingesting real-time network outage data to identify affected users and trigger SMS notifications. The platform also employs an advanced call router—a system that directs inbound phone traffic based on current network status—to provide callers with automated updates before they reach human support. This architecture integrates directly into a provider's existing network monitoring systems to bridge technical status data with end-user messaging.
Timeline
September 30, 2026: Award presented at SCTE TechExpo26 in Atlanta.
The Tech Race
This award follows the trajectory of Lightwave's 21-year Diamond Technology Reviews program, which tracks long-term innovation in broadband communications. The rating places OutageIQ within an elite group of technologies recognized for streamlining network-to-subscriber communication.
Broadband subscribers of providers like ETC Communications, Shentel, and TEC may notice more proactive SMS notifications during service disruptions. The platform effectively replaces manual support inquiries with automated status updates for these specific customer bases.
The takeaway
The four-diamond rating validates the platform's current approach to automating critical customer touchpoints during outages. Observers should track which additional operators adopt this integration over the coming year to assess its impact on overall subscriber satisfaction benchmarks.
Further reading
For more on how modern network infrastructure is evolving, visit Telecommunications.
Live Poll
Do you feel more confident in companies that provide automated real-time status updates during service outages?
