PayNearMe Launched AI Agent for Debt Collection
The new automated platform matches the call output of 28 staff, aiming to scale lender outreach capacity.
Updated on Oct. 6, 2026 in Artificial Intelligence
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PayNearMe has launched an AI Servicing and Collections Agent integrated into its payment platform to automate customer communications via voice and text. Tested by Indiana Finance Company, the technology handles both inbound and outbound campaigns.
Why it matters
The agent allows lenders to scale outreach operations dynamically without increasing human headcount. By automating routine communications, the tool aims to improve account coverage for financial institutions.
The AI agent matches the hourly call output of 28 human staff members. It functions by applying specific business rules and workflows to customer data, with automated handoffs to human agents required for complex issues.
The players
PayNearMe
A financial technology company based in Santa Clara that provides a platform for various digital and cash payment methods across 62,000 retail locations.
Indiana Finance Company
A financial institution that served as the pilot partner for testing the new AI collection technology.
The details
The PayNearMe agent operates within the PayXM platform, which supports diverse payment rails including PayPal, Venmo, Cash App Pay, Apple Pay, Google Pay, cards, and ACH. The system determines interaction paths based on predefined business logic and customer history. It routes customers to human staff when a situation necessitates complex judgment beyond the automated script.
Timeline
October 2025: PayNearMe introduced its initial Intelligent Virtual Agent.
October 6, 2026: The company launched the AI Servicing and Collections Agent.
The Tech Race
This development follows the broader industry shift toward integrating AI agents into traditional debt servicing and collections workflows. It marks a transition from simple interactive voice response systems to sophisticated agents that mimic human call output.
Consumers interacting with lenders using PayNearMe may now encounter automated agents via phone or text rather than human collectors. These agents are designed to handle routine inquiries, though users can still request human assistance for complex resolution needs.
The takeaway
The platform represents a shift toward software-defined debt collections that can scale instantly to meet campaign volume requirements. Watch for the company's planned rollout of additional purpose-built agents in the coming months.
Further reading
For more on the development of AI agents in financial services, visit our Artificial Intelligence section.
Source note: This article includes information reported by FinTech Global.
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