Georgia Launched Automated Chatbot GABBY

The state deployed a new AI tool to manage public inquiries and modernize government service access.

Updated on Oct. 10, 2026 in Artificial Intelligence

Bold flat-color editorial illustration of stacked geometric server volumes, symbolizing the digital infrastructure of Georgia's new government chatbot. — The Georgia Secretary of State office launched GABBY, an automated chatbot designed to modernize government service access for state residents. AI Illustration. Upload story photo >

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The Georgia Secretary of State office has officially launched GABBY, an automated chatbot designed to provide information sourced directly from the agency's website. This digital assistant is now live and available to residents seeking assistance through the state portal.

Why it matters

The tool aims to reduce call center demand while increasing the accessibility of official government services for the public. Its implementation follows a broader trend of state agencies adopting automated systems to modernize administrative operations.

GABBY operates by pulling information directly from the Secretary of State website to answer user questions. This mirrors the scale of adoption seen in the 2020 NASCIO tally, which reported that 75% of states were then utilizing some form of chatbot technology.

The players

Georgia Secretary of State

The state office responsible for managing elections, business registrations, and official government records.

Georgia Department of Labor

The state agency that manages employment services and previously implemented the Georgia A.I. chatbot.

The details

GABBY functions as a text-based interface that parses internal databases and public-facing web content to retrieve relevant information for users. By automating these responses, the system aims to filter routine queries that would otherwise require staff interaction, similar to the Georgia Department of Labor’s Georgia A.I. platform deployed in 2022. The system is accessible through a designated portal to ensure residents can navigate state records without waiting for live support.

2022: The Georgia Department of Labor launched the Georgia A.I. chatbot.
September 2025: California introduced its Poppy digital assistant.
July 2026: Arizona completed an update to its BallotBot chatbot.
October 8, 2026: The Georgia Secretary of State announced the launch of GABBY.

The Tech Race

GABBY joins a growing ecosystem of state-sponsored digital assistants, including California's Poppy and Arizona's BallotBot. This deployment aligns with the 2020 NASCIO trend report documenting that 75% of states had already integrated chatbots into their service delivery infrastructure.

Residents can currently access GABBY at the official government portal to retrieve information previously requiring phone or in-person inquiries. The shift is intended to speed up the delivery of information regarding Secretary of State services for all Georgia users.

The takeaway

GABBY represents a continuing effort to scale government services through automated inquiry management. Residents should monitor the portal for future updates to the chatbot's capabilities as the state seeks to expand its digital service footprint.