Charlotte Launched Digital Navigator Service for Residents
The city initiative offers hands-on assistance to help victims secure compromised devices and accounts.
Updated on Oct. 8, 2026 in Cybersecurity
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The Charlotte-Mecklenburg Police Department has partnered with Queens University to launch a digital navigator service. Available by calling 311, the program helps residents manage cybercrime threats and secure digital accounts.
Why it matters
The service addresses the increasing risk of cybercrime and unauthorized digital tracking faced by vulnerable populations in the city. It provides a direct channel for victims to gain technical assistance and account security.
The program provides support for securing hacked hardware and managing online account credentials. This direct support system follows a city-wide expansion of 311 accessibility for cybersecurity requests.
The players
Charlotte-Mecklenburg Police Department
The primary law enforcement agency for the city of Charlotte that manages public safety initiatives and community digital resources.
Queens University
A private university in Charlotte that provides academic partnership and support for city-led technical service initiatives.
The details
Residents access the service by calling 311 to request a digital navigator, who then provides guided assistance for device security. The program is specifically tailored for crime victims, domestic violence survivors, and senior citizens. Collaborating with Queens University, the Charlotte-Mecklenburg Police Department coordinates this resource to mitigate risks associated with digital tracking.
Timeline
October 2026 marks National Cybersecurity Awareness Month.
A cybersecurity workshop will take place on October 27, 2026, at the Valerie C. Woodard Community Resource Center.
The Tech Race
The launch aligns with the annual observance of National Cybersecurity Awareness Month to institutionalize city-level defense. It mirrors efforts by other metropolitan departments to provide localized, high-touch support against evolving cyber-harassment and tracking threats.
Residents can now call 311 to receive assistance with securing compromised hardware and personal online accounts. This service is available immediately to any member of the public, with a focus on supporting crime victims and seniors.
The takeaway
The program creates a scalable bridge between police services and technical support for digital safety. Residents should monitor city announcements for additional workshops following the October 27 event.
What happens next
Interested residents can register for the cybersecurity workshop scheduled for October 27, 2026, by calling 311.
Further reading
Find more updates on local defense initiatives in the Cybersecurity section.
Source note: This article includes information reported by WCCB Charlotte.
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