Infios Named Customers' Choice for Warehouse Systems
The vendor secures the distinction with a 93% recommendation rate from global customers.
Updated on Oct. 25, 2026 in Consumer Electronics
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Infios has been named a Customers' Choice in the 2026 Gartner Voice of the Customer report for Warehouse Management Systems. This recognition follows an 18-month review period ending July 31, 2026, where the vendor achieved high satisfaction metrics.
Why it matters
The recognition highlights Infios's continued standing in the supply chain software market, where customer sentiment increasingly dictates adoption alongside technical capabilities. It signals that the vendor maintains high user approval ratings while scaling its management systems.
Infios secured the distinction with a 93% willingness to recommend rating from users. To qualify, the vendor had to exceed market averages for both axes measured in the 2026 report.
The players
Infios
A developer of warehouse management systems that specializes in supply chain logistics and operational automation software.
Gartner
A research and advisory firm that publishes standard market performance benchmarks through its Magic Quadrant and Voice of the Customer reports.
The details
Gartner selects Customers' Choice recipients based on an 18-month review period where vendors must meet or exceed defined market averages for customer experience. This process ensures that the designation is not merely a measure of market share, but a reflection of post-implementation satisfaction. Infios is concurrently recognized as a Leader in the 2026 Gartner Magic Quadrant for Warehouse Management Systems, a separate evaluation that profiles vendor completeness of vision and ability to execute.
Timeline
2023: Infios received the Customers' Choice distinction.
2025: Infios received the Customers' Choice distinction.
July 31, 2026: End of the 18-month customer review consideration period.
October 25, 2026: Official announcement of the 2026 Customers' Choice recognition.
The Tech Race
Infios has now been named a Leader in the Gartner Magic Quadrant for eight consecutive years. This latest user-centric recognition underscores the vendor's ability to balance technical roadmap execution with consistent end-user support.
Logistics managers and procurement teams using these warehouse systems can use this sentiment data to gauge peer satisfaction with Infios's support and performance. The 93% willingness to recommend figure serves as a benchmark for evaluating future software vendor selection.
The takeaway
Infios continues to maintain a high level of customer loyalty after three years of consecutive recognition. Industry participants should monitor subsequent quarterly updates or user feedback cycles to see if this satisfaction rate holds as the vendor integrates new system features.
Further reading
For broader trends in enterprise logistics software performance, explore our Consumer Electronics section.
Source note: This article includes information reported by Warehouse & Logistics News | Warehouse and Logistics News is the magazine for the UK warehouse and logistics industry.
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