ServiceNow Cuts Network Incidents 90 Percent With AI

The company’s shift to automated infrastructure demonstrates a path toward fully autonomous network operations by 2028.

Updated on Oct. 21, 2026 in Artificial Intelligence

ServiceNow Cuts Network Incidents 90 Percent With AI

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Do you trust artificial intelligence to manage critical infrastructure like your home or workplace network?

ServiceNow has successfully reduced network incident volume by 90 percent and slashed patching time by migrating 30 sites onto the Marvis AI platform. Presented at the September 30, 2026, HPE Networking Investor Day, the project details a shift from manual oversight to automated network management.

Why it matters

Enterprises are increasingly adopting AI-driven infrastructure to combat the operational overhead of fragmented, legacy network environments. By automating routine maintenance, companies aim to move from reactive troubleshooting to fully autonomous system oversight.

ServiceNow consolidated disparate wireless, wired, and WAN infrastructure onto the Marvis AI engine. The platform now resolves 70-80% of network issues autonomously, a significant performance improvement over prior manual workflows.

The players

ServiceNow

An enterprise cloud platform provider that transitioned its internal network operations to an AI-automated model.

HPE

The enterprise computing and networking hardware firm that hosted the investor day and oversees the Marvis AI ecosystem.

Mist Systems

A networking technology developer, acquired by Juniper Networks in 2019, focused on AI-driven wireless infrastructure.

U.K. Ministry of Justice

A government agency that reported a 75 percent reduction in service desk tickets following similar network automation deployments.

The details

The migration involved a 13-month transition of 30 sites to a unified architecture where network control is handled through gradual, AI-led handoffs. Marvis AI acts as the primary orchestration layer, automating diagnostic and corrective actions that were previously managed by human operators. This shift effectively eliminated the manual patching cycles that once consumed thousands of work hours annually.

2017: ServiceNow network operations were described as chaotic.
2019: Juniper Networks acquired Mist Systems.
2023: A migration covering 30 sites was completed over a 13-month period.
September 30, 2026: ServiceNow results were presented at the HPE Networking Investor Day.

The Tech Race

ServiceNow is tracking toward a 2028 goal of total autonomous network management. This deployment aligns with the broader industry transition toward AI-native infrastructure, placing the firm among the leading testers of large-scale automated WAN and wireless consolidation.

Enterprise network administrators can expect reduced ticket volumes and maintenance requirements as similar AI-led platforms mature. Organizations currently struggling with fragmented point products may find this framework a blueprint for reducing annual operational labor costs.

The takeaway

ServiceNow proves that consolidation and AI automation can fundamentally reshape IT operational workloads. The next milestone to watch is the company's progress toward achieving a fully autonomous network architecture by 2028.