Bojangles Expands AI Drive-Thru Ordering to 500 Sites
The restaurant chain is scaling its automated voice platform to half its locations to maintain speed and efficiency.
Updated on Oct. 22, 2026 in Robotics
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Bojangles has deployed its Bo-Linda AI drive-thru ordering system at nearly 500 locations, accounting for over 55 percent of its total restaurant footprint. The platform currently processes more than 1 million orders per week with a reported 98 percent success rate.
Why it matters
The deployment highlights a push toward operational efficiency in the fast-food sector, aiming to secure incremental upsell revenue while maintaining existing service speeds and labor requirements.
The Bo-Linda platform integrates with the restaurant point-of-sale system through an XPI connection between Bo-Linda and Global Payments' Genius platform. The system processes over 1 million weekly orders across 500 locations with a stated 98 percent success rate.
The players
Bojangles
A United States-based quick-service restaurant chain specializing in fried chicken and biscuits with over 890 locations.
Hi Auto
A developer of AI-powered conversational voice assistants designed for drive-thru ordering and automation workflows.
Global Payments
A financial technology company providing the Genius platform that handles point-of-sale payment processing.
The details
Bo-Linda functions as an automated voice-ordering system at the drive-thru. It utilizes a human-fallback safety net, which allows the AI to relay information directly to the human point-of-service team if the system cannot complete the transaction independently. The XPI protocol acts as the middleware interface that translates voice-processed orders into the restaurant's existing payment and kitchen routing infrastructure.
Timeline
July 2024: Bojangles launched Bo-Linda across its system.
October 22, 2026: The company confirmed the expansion to nearly 500 locations.
Mid-2027: Planned rollout to 100 additional restaurant locations.
The Tech Race
This deployment marks a significant scale-up of the Hi Auto platform within the competitive landscape of quick-service restaurant automation. The integration signals a move toward standardizing AI-driven drive-thru service to match rising industry benchmarks for order accuracy and speed.
Customers at over half of Bojangles restaurants will interact with the AI-driven ordering system during drive-thru visits. Future updates to the platform will begin tailoring menu recommendations based on real-time drive-thru wait times.
The takeaway
The sustained success of Bo-Linda suggests that AI-assisted voice ordering is moving from an experimental feature to a core component of high-volume restaurant operations. Watch for the mid-2027 expansion to see if the technology maintains its 98 percent success rate as it scales into more diverse markets.
What happens next
Bojangles is scheduled to expand the Bo-Linda platform to 100 additional locations by mid-2027.
Further reading
Explore the broader shift toward automated service environments in our Robotics section.
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Do you prefer interacting with automated AI systems when ordering fast food?
