Legrand AV Launches Unified Cloud Management Platform
The new platform integrates AI diagnostics and cross-vendor support to replace legacy hardware management tools.
Updated on Oct. 28, 2026 in Data Centers
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Legrand AV has launched its new Unified Cloud Platform to provide remote monitoring and device management. This platform, which succeeds the legacy RackLink Cloud, is currently available and hosted on Amazon Web Services.
Why it matters
The platform centralizes device oversight by integrating diverse communication and ticketing systems, aiming to reduce downtime for managed IT environments. It reflects a shift toward unified management interfaces for complex audiovisual and IT hardware infrastructure.
The platform incorporates Xyte-powered AI for automated diagnostics and event-driven troubleshooting. It maintains ISO/IEC 27001:2013 certification while utilizing Xyte's SOC 2 Type 2, GDPR, and CCPA-compliant infrastructure.
The players
Legrand AV
A division of the global electrical and network infrastructure specialist Legrand, focused on mounting, rack, and audiovisual display solutions.
Xyte
A provider of a connected device management platform that specializes in cloud-based orchestration and AI-driven lifecycle management for hardware.
The details
The Unified Cloud Platform functions as an abstraction layer that uses open standards to bridge disparate remote monitoring and management (RMM) solutions. It connects audiovisual hardware with Unified Communications (UC) systems like Zoom Rooms and Microsoft Teams Rooms. An integrated AI Teammate automates event detection, allowing for real-time diagnostics that alert technicians before manual intervention is required.
Timeline
2023: Legrand began its initial partnership with Xyte.
October 28, 2026: The Unified Cloud Platform officially launched.
The Tech Race
This platform moves Legrand away from proprietary legacy tools like RackLink Cloud toward a modular, third-party-integrated architecture. By aligning with standards like Crestron XiO and Q-SYS Reflect, Legrand is positioning its hardware within a broader, vendor-agnostic IT management ecosystem.
Facility managers and AV technicians can immediately access the platform to monitor hardware across mixed-vendor environments. The system streamlines ticketing workflows by pushing alerts directly into tools like Slack, Jira, and ServiceNow without requiring additional manual configuration.
The takeaway
Legrand is moving to automate its device management stack, signaling an end-of-life trajectory for its legacy RackLink software. Watch for future performance benchmarks regarding the AI Teammate's ability to reduce actual mean-time-to-repair (MTTR) figures in enterprise deployments.
Further reading
Learn more about evolving infrastructure management in our Data Centers section.
Source note: This article includes information reported by Systemscontractor.
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Do you trust cloud-based management platforms to keep your organization's device data secure?
