Braiin Launches Force AI for Flexible Model Orchestration
The new layer allows enterprises to switch between large language models to optimize customer interaction costs and performance.
Updated on Oct. 26, 2026 in Artificial Intelligence
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Braiin Limited has launched Force AI, a unified orchestration layer for its RADIUS customer experience platform. This system integrates multiple large language models to manage interactions across voice, chat, email, social, and video channels.
Why it matters
The tool aims to prevent vendor lock-in by allowing enterprises to toggle between cloud-based and open-source models for customer support operations. This approach targets growing operational efficiency in a contact center software market projected to reach USD 227.6 billion by 2033.
The RADIUS platform processed 4.5 million customer interactions in the year ending March 31, 2026, while maintaining 99.9% uptime. The system supports 60% self-service containment for routine inquiries and 92% intent classification accuracy.
The players
Braiin Limited
A New York-based software developer focused on omnichannel customer experience platforms and AI orchestration.
The details
Force AI functions as an intermediary layer that routes queries between different large language models to optimize for cost and performance. The system employs retrieval-augmented generation — a technique that pulls data from a company's internal knowledge base to ground AI responses — and an action engine to execute automated workflows. It offers enterprise-grade data governance features and supports on-premises, cloud, or hybrid deployment architectures.
Timeline
March 31, 2026: The twelve-month period for platform performance data ended.
October 26, 2026: Force AI officially launched.
2033: Projected milestone for global contact center market valuation.
The Tech Race
This development aligns with the rapid expansion of the contact center software market, which maintains a projected 21.9% CAGR. Braiin Limited is positioning the RADIUS platform to capture this growth by offering multi-model flexibility that contrasts with closed-ecosystem alternatives.
Enterprises can now integrate Force AI into their existing RADIUS workflows to switch between various LLM providers without manual reconfiguration. The platform is currently available for hybrid, cloud, or on-premises deployment across global operations.
The takeaway
Force AI provides a mechanism to avoid vendor lock-in by automating model selection in customer service pipelines. Watch for updates to the platform's API documentation as the company integrates support for new open-source large language models throughout 2027.
Further reading
For broader trends in enterprise-grade generative systems, explore Artificial Intelligence.
More information
Review the technical capabilities and deployment options on the RADIUS platform product information site.
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