VLMS Global Launches Floo AI Voice Automation Platform
The platform enables businesses to automate multilingual inbound and outbound phone calls using integrated CRM data.
Updated on Oct. 27, 2026 in Artificial Intelligence
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VLMS Global has launched Floo AI, an automated voice agent platform designed to handle inbound and outbound business calls. The service, which supports over 20 languages and 100 voices, is now publicly available for commercial use.
Why it matters
The platform addresses operational bottlenecks in high-volume telephony by automating repetitive customer interactions. By integrating CRM data and B2B lead records, the system aims to scale outreach efforts beyond the constraints of human-only call centers.
Floo AI operates with a reported voice infrastructure latency of sub-800 milliseconds, supporting more than 20 languages and over 100 distinct voice profiles. The platform includes integrated access to a database of 500 million B2B lead records.
The players
VLMS Global
A technology firm based in Pune and Mumbai that develops automated communication tools for business operations.
Floo AI
An automated voice platform that provides multilingual telephony services and CRM integration for B2B enterprises.
The details
Businesses configure these agents through natural language instructions, connecting them to external knowledge bases to inform call responses. Before deployment, users utilize a built-in conversation tester to simulate interactions, ensuring the agent adheres to scenarios before assigning phone numbers or initiating active campaigns. The system functions as an automated bridge between voice telephony and CRM platforms including HubSpot, Salesforce, and Pipedrive.
Timeline
2024: Floo AI enters private beta testing.
October 27, 2026: Floo AI launches publicly.
The Tech Race
Floo AI enters a competitive landscape dominated by established CPaaS (Communications Platform as a Service) providers and specialized AI voice automation firms. The platform differentiates itself by bundling lead record access directly with its call execution engine.
Enterprises can begin integrating the platform immediately, with services billed in both USD and INR. Users require an active subscription to supported CRM platforms like HubSpot or Salesforce to leverage the lead record and automation capabilities.
The takeaway
The move signals a shift toward vertical-specific AI automation that combines telephony with proprietary lead data. Watch for updates on call conversion benchmarks to see if the platform can maintain its sub-800 millisecond performance at high concurrent call volumes.
Further reading
Explore more about the rapidly evolving field of Artificial Intelligence to see how voice agents are shifting business communication.
More information
View the full platform documentation on the Floo AI official company website.
Source note: This article includes information reported by The Manila times.
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