Uber Deploys ChatGPT Work Agents to All 30,000 Employees
The company is integrating agentic AI to automate internal workflows and data analysis tasks across its global operations.
Updated on Oct. 23, 2026 in Artificial Intelligence
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Uber has deployed ChatGPT Work to all 30,000 of its employees to automate workflows including data analysis, meeting preparation, and presentation design. This implementation follows the official release of the agentic tool by OpenAI on July 9.
Why it matters
The deployment signals a shift toward agentic AI within corporate environments, where systems move beyond simple text generation to performing multi-step tasks across application ecosystems. This integration reflects an ongoing effort to automate complex internal workflows at scale.
ChatGPT Work enables multi-step task execution by integrating directly with user files and applications to produce finished documents, spreadsheets, and web apps. The platform generates revenue at an annualized rate of $50 billion as of September 30, with projections to reach at least $70 billion by the end of 2026.
The players
Uber
A multinational technology company providing ride-hailing, food delivery, and freight services that is increasingly integrating agentic AI into both its consumer apps and internal operations.
OpenAI
An artificial intelligence research and deployment company that provides large language models and code-generation tools like Codex for enterprise automation.
The details
ChatGPT Work operates as an agentic system, meaning it performs actions across a user's digital environment to complete tasks over extended periods. Unlike standard conversational models, it interacts with applications and files to autonomously build slides, docs, and web apps. Separately, Uber developers utilize OpenAI's Codex—a language model specifically fine-tuned for software development and programming syntax—to assist in coding workflows.
Timeline
May 2026: Uber introduced a driver-facing AI assistant.
July 9, 2026: OpenAI began rolling out ChatGPT Work.
September 30, 2026: OpenAI annualized revenue reached $50 billion.
October 9, 2026: Bloomberg reported OpenAI revenue figures.
October 22, 2026: Deployment of ChatGPT Work to Uber employees announced.
The Tech Race
The adoption of ChatGPT Work marks a pivot from static LLM usage to agentic software that executes multi-step workflows across an organization. This development follows the broader industry race to prove that generative AI can function as an autonomous operator within established enterprise application ecosystems.
Uber employees gain immediate access to automated document generation and data analysis tools designed to streamline daily technical and administrative tasks. The deployment suggests a rapid integration timeline for corporate users where agentic tools directly manage file ecosystems and software application interfaces.
The takeaway
The move demonstrates that the next phase of enterprise AI is not just content synthesis, but the autonomous completion of complex, multi-app workflows. Watch for future quarterly revenue reports from OpenAI, which will confirm if the company hits its $70 billion annualization target by year-end 2026.
Further reading
For broader context on the evolution of automated systems, explore our Artificial Intelligence section.
Source note: This article includes information reported by PYMNTS.
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